Bottleneck pattern
Leadership Visibility Gap
Individual teams know what's happening in their corner, but nobody above them can see the real-time state of the operation without asking around.
Signs to look for
- Status updates require pinging someone rather than checking a screen.
- Leadership decisions get made on stale or word-of-mouth information.
- Customers occasionally know more about their own order than the team does.
What fixing it looks like
A reporting or decision-infrastructure layer that gives leadership one reliable, current view of the operation — built on top of the systems already in use, not a replacement for them.
Engage
Bring us the problem.
One business day to an answer, including the answer most firms will not give you: that we are the wrong people for it.