Insights

Field notes on execution

What we've learned diagnosing operations, building the systems that fix them, and getting those systems adopted in the field.

June 18, 2026

Why Operational Software Fails: The Gap Between Strategy Decks and Shipped Systems

Most operational software fails before a line of code is written — in the space between what the consultants recommended and what the floor actually needs. Here is how to close that gap.

Zebulun McNeill

Lead Engineer

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