Bottleneck pattern
Field Technician Scheduling
Crews and technicians are scheduled manually, so double-bookings, missed windows, and last-minute reshuffling eat time every day.
Signs to look for
- The schedule lives in one person's head or one shared spreadsheet.
- Two jobs get booked against the same technician or time slot.
- A cancellation or delay means manually re-working everyone else's day.
What fixing it looks like
A scheduling system built around real constraints — technician skills, travel time, job duration — so conflicts get caught before they happen instead of discovered in the field. The gain is measured in fewer wasted trips and fewer apologetic phone calls, not just hours saved.
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