Bottleneck pattern
Cross-Department Data Re-Entry
The business runs on a handful of tools that were each chosen for one team, and none of them talk to each other — so people do the connecting by hand.
Signs to look for
- Staff manually copy data between two or more systems that should share it.
- Reports get built by exporting from several tools into one spreadsheet.
- A change in one system routinely gets forgotten in the others.
What fixing it looks like
Integration or a purpose-built layer that connects the systems already in place, so the same fact only has to be entered once and the rest update on their own.
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