Bottleneck pattern
Cross-Department Data Re-Entry
The business runs on a handful of tools that were each chosen for one team, and none of them talk to each other — so people do the connecting by hand.
Signs to look for
- Staff manually copy data between two or more systems that should share it.
- Reports get built by exporting from several tools into one spreadsheet.
- A change in one system routinely gets forgotten in the others.
What fixing it looks like
Integration or a purpose-built layer that connects the systems already in place, so the same fact only has to be entered once and the rest update on their own.
Engage
Bring us the problem.
One business day to an answer, including the answer most firms will not give you: that we are the wrong people for it.